Frequently Asked Questions
Who do I call/contact with questions?
You can call the City of Omaha Parking Division at 402-444-PARK with questions about downtown public parking. Or you can send an email to firstname.lastname@example.org. Our office is located at 1819 Farnam Street, Suite 308, Omaha, NE 68183, and our office hours are Monday – Friday 8 a.m. to 5 p.m., except Federal Holidays.
Where is City public parking located?
Public parking can be found in two City of Omaha owned and operated parking facilities:
Both of these facilities have new Park Omaha signage to identify them.
Can I add more money to my meter?
Yes, as long as it is within the time limit for the selected meter. For example, if you met a friend for dinner and paid for 1 1/2 hours of time, then spotted other friends and wanted to stay longer for dessert, you could use the Park Omaha App to add more time to your meter to continue enjoying your evening. Once you reach three hours of time (at a three-hour meter), you cannot “plug” the meter for additional minutes. You also can use your desktop computer to pay for metered parking and manage your account at omaha.ppprk.com/park
Can I renew my meter session through the app if my time has already run out?
No. Once your time has run out, the app will prevent you from paying for half an hour. If you would like to renew your session, do so before the session ends, so long as you do not exceed the maximum time for that meter.
Will the City install more credit card meters?
The City will install more credit card meters based on need. However, individuals can use the Park Omaha App to pay by phone at any meter, regardless of if it accepts credit cards or coins.
How do I use the Park Omaha app?
It is easy to download, install and use the FREE Park Omaha app to pay for parking at any meter. Use watch this short video on how to use the Park Omaha app. It has step-by-step instructions and highlights some of the features of the app for business and personal use.
Can I reserve parking spaces for a large event?
Yes. Event parking for parades, block parties, corporate events or receptions is available. Contact the City of Omaha Parking Division at 402-444-PARK for details.
What days are considered meter holidays (free parking at meters)?
Meters are NOT enforced on the following City Holidays: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day and Christmas Day. Meter Holidays fall on the exact date of the Holiday rather than the observed day. For example if New Years Day falls on a Sunday but is observed on the following Monday, meters will be active (require payment) on that Monday. Meters are active on Christmas Eve & New Years Eve.
What should I do if I find a broken meter?
If you have a problem with a parking meter or discover it isn’t working properly (Blank Screen, Out of Order, etc), please report it immediately using the form on our Contact Page. Or you can send us a tweet, that includes the meter number to @ParkOmaha.
When parking at a meter, if it’s malfunctioning, please either pay by App, pay by phone at (402) 444-7275, opt 1, or move the vehicle. Daily parking can be found at Park 1 (15th and Douglas) or Park 4 (10th and Jackson), which accept cash and credit. Please note, staying at a broken meter does not exempt you from paying the meter. If a vehicle is at an unpaid meter (broken or not), it is subject to a parking citation.
What happens if my meter expires and I don’t move my car?
Parking Ambassador staff has smartphones, which monitor metered locations. If you have exceeded the metered time limit, you may receive a citation.
How do I pay citations? or appeal them?
You can pay a citation online. Or you can pay in person through the City Cashier, located in the Civic Center building (1819 Farnam St). The City Cashier is on the Harney level on the north side of the escalators.
If you want to appeal the citation, you also can make that request online or by sending a formal letter to the City of Omaha cashier’s office. Whichever method you choose, it is a simple process that requires the following information:
- Citation number or
- License plate number
How much does a citation cost?
Parking citations currently carry a $16 fine. There is a 30 day window to pay or appeal citations before a $20 late fee is applied. After that the option to appeal is automatically disabled.